User agreement between the user (User, you) and online reservation system www.lendama.ee Please read these terms and conditions of use (Terms and Conditions) before using Lidot website (Site) and making any booking.
You consent to the Terms and Conditions when you use the Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use the Site in any way or make a booking.
All correspondence regarding customer service or your booking should be sent to Latvia Tours SIA, Aspazijas bulv 24-10, Riga LV-1050, Latvia, telefon: 53409113 or emailed to firstname.lastname@example.org
Contents of these Terms and Conditions:
A 'booking' means any order for products or services you make on our Site which is accepted by us. Acceptance will be made by www.lendama.ee , when we have received full payment from you and sent a confirmation email (from either Lendama or the relevant Travel Supplier). All travel products and services featured on the Site are subject to availability.
www.lendama.ee products are flights insurances and hotels purchased and paid for at different times. Where you book those products www.lendama.ee is acting as agent for third party suppliers such as airlines, hotels, insurance and car rental companies, package holiday suppliers and others (Travel Supplier). When you make a booking via the Site, and your preferred travel product or service is available, the contract will be between the Travel Supplier and you. www.lendama.ee is not a party to the contractual relationship.
In any event, www.lendama.eestrongly recommends that you take out insurance for any holiday, especially as there may be circumstances where neither www.lendama.ee or the Travel Supplier can accept liability (eg delays or cancellations beyond our control).
Products on the Site will be provided via one of the following Travel Suppliers :
HotelClub( Cendant Travel Distribution Services Devision ) - hotels;
Amadeus Global Travel Distribution S.A - air ticket.
For the purposes of these terms and conditions all the above listed companies, plus all airlines, shall be included in the term 'Travel Supplier'.
www.lendama.ee does not assume any responsibility for the travel products and services provided by the Travel Supplier and makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.
Travel Supplier Conditions
The following applies to all products or services booked via our Site:
The Travel Supplier's terms and conditions (including airlines' terms and conditions of carriage) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully) - however, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.
In particular, please note that in relation to airfares there are additional terms specific to that fare. For example, 'economy restricted' tickets are normally non-cancellable and non-refundable. To see these fare specific rules, click on the ' Fare Rules' section. Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket. www.lendama.ee is not responsible for the costs of any transfers between airports or terminals that you may incur.
Some hotels may charge additional local taxes. As part of the booking process for flight tickets or hotels you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Please note that any such frequent flyer or hotel loyalty programme is subject to the terms and conditions of the airline or hotel through which it is offered. Those terms and conditions may not give rewards on all types of fare and class of service. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions.
You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters. Please note that, in relation to flight tickets, the recommended minimum check-in time is 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
In relation to the 'special requests' options relating to any product (eg meals, disabled facilities, child seats etc..), Lendama does not guarantee any such requests but will pass these requests on to the Travel Supplier/hotel. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled.
Please note that our Travel Suppliers have their own rules and regulations with regard to loyalty cards. If you have any questions, please contact them directly.
The following applies to all products or services booked via our Site:
Please note that airlines have their own rules and regulations with regard to e-ticketing. www.lendama.ee cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
www.lendama.ee rely on the information that you provide as being accurate and therefore can not be held responsible if your paper tickets are lost due to an incorrect address or your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches those on your ticket and/or booking confirmation.
Please note that www.lendama.ee does not deliver paper tickets outside Estonia . It is your responsibility to advise us if you have not received your tickets. If you hold any other booking, either with www.lendama.ee or another agent, then it is your responsibility to advise us that you need tickets from us by a certain time.
Please note that some airlines may apply a charge and follow a specific procedure for the re-issue of lost tickets or tickets delayed in the post. This charge and procedure will vary depending on what airline you are travelling with.
In exceptional circumstances, www.lendama.ee may not be able to issue airline tickets for confirmed bookings due to ticketing restrictions outside its control. If this occurs we will attempt to notify you within 24 hours of confirmation and organise a refund or arrange an alternative. Where you choose an alternative and it is more expensive than your original booking, you may be responsible for paying the difference.
Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking.
The following applies to all products or services booked via our Site :
Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific Travel Supplier's or hotel's terms and conditions. It therefore may not be possible to cancel or modify some products or services or there may be specific requirements you will have to meet.
For flight bookings, car rental and insurance, you can possibly cancel or modify your booking by telephoning the www.lendama.ee on +372 53409113 / 8803063 or emailing them on email@example.com. For hotel bookings we recommend that you cancel or modify your booking through the Site in accordance with the hotel's specific terms and conditions, which will be set out in your confirmation email. Where you make a modification on the Site, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.
In some circumstances, www.lendama.ee or the Travel Supplier are unable to cancel or modify a travel product or service prior to receipt of a written request accepting any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone us and obtain written email confirmation to that change before electing not to travel on the original flight.
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), www.lendama.ee reserves the right to charge you an administration fee of 30 EUR per person to cover the administration costs incurred by www.lendama.ee. These charges do not include any charges imposed directly by the Travel Supplier.
Payments made by credit cards for air tickets bought on the Site will be taken by the relevant Airlines. Service fee EUR 12 - 24 will be taken by Latvia Tours SIA.
All payments for hotels bought on the Site will be taken by HotelClub.
www.lendama.ee may be required to pass your credit card details to the relevant Travel Supplier for fulfilment of the booking. Payment methods other than those stated on the Site will not be accepted.
PAYMENT BY CREDIT CARD
If you have selected payment by credit card and entered your card details, you have confirmed your commitment to purchase. When choosing credit card as form of payment, Lendama.ee reserves the right to take addtional identification measures before issuing a ticket.
www.lendama.ee reserves the right only to deliver tickets, confirmations, e-vouchers or other travel documents to your credit card billing address when requested to do so by the credit card issuer.
Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment.
Taxes fluctuate in line with exchange rates.
The information in this section is valid for Estonian Citizens only. Non-Estonian Citizens should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the Estonia
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.
Children need to hold their own passport if they are to travel abroad.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your holiday documentation.
It is your responsibility to check and comply with any health requirements.
Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information please click here.
Liability of Lendama
Where you have bought a product on Site, your contract is with the Travel Supplier for whom we are acting as agent. While we are therefore unable to compensate you, we will do our utmost to contact the Travel Supplier on your behalf.
www.lendama.ee does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where www.lendama.ee is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
www.lendama.ee will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your use of this Site or any of the travel products or services booked or purchased on the Site.
Queries and Complaints relating to your Booking
Please contact our Helpdesk ph. (+372) 53409113 / 8803063, if you have any other enquiries or complaints relating to your booking prior to departure.
If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
If you have any other enquiries or complaints relating to your booking during your stay, please contact our Helpdesk on your return and no later than 30 days after it giving your booking reference and all other relevant information. If we or any of our Travel Supplier's require further information you must supply that promptly in writing. This simple procedure must be followed as we and our Travel Supplier's need to be able to investigate the problem and, where possible, rectify it quickly.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
Use of the Site
The Site is provided on an 'as is' and 'as available' basis. www.lendama.ee does not accept any liability in respect of your ability to access or use the site at any time or any interruption in that access or use or any failure to complete any transaction. www.lendama.ee does not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.
Information on the Site
www.lendama.ee offers all of the general information on the Site for purposes of guidance only. Please note that www.lendama.ee may at any time change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content. You need to check with the relevant Travel Supplier, destination, embassy, or tourist office to confirm the guidance is up to date. In particular, with respect to passports, visas, and vaccination requirements, www.lendama.ee does not guarantee that the information is always up to date and it is your responsibility to ensure that you understand and comply with all relevant passport, visa, and vaccination requirements.
www.lendama.ee does not guarantee that information on the Site (including without limitation prices, descriptions or dates) is free from errors or omissions but we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention. By way of example, the majority of hotel and other accommodation descriptions are fed directly to our Site by the Travel Supplier or the hotel's themselves.
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
The Site must not be used for speculative, false or fraudulent bookings.
The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.
Denial of Access
www.lendama.ee reserves the right to deny access to the Site at any time without notice.
Links to Third Party Web Sites
The Site may contain hyper links to external web sites owned and operated by third parties. www.lendama.ee has no control over or association with such third party sites and no responsibility in relation to the accuracy, completeness and quality of the information contained within them. Any and all contents on these external web sites do not reflect products, services or information provided by www.lendama.ee. You should direct any concerns regarding any external link to the site administrator or webmaster of such site.
www.lendama.ee shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting www.lendama.ee or its suppliers.
Currency rates quoted in the Site are derived from a number of sources and may not in all cases be updated daily. You may wish to verify actual rates on the date of booking.
Copyright and Trademarks
The copyright and all proprietary rights in the Site and all content are reserved by Latvia Tours SIA. The material contained within the Site is the property of Latvia Tours SIA or its affiliates unless identified as belonging to third parties. The name Lendama and any other marks, logos and graphics of Lendama displayed on the Site are registered trademarks of Latvia Tours SIA or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners.
You are not granted any right or licence to use any trademarks.
Changes to Terms and Conditions
www.lendama.ee reserves the right to change or update the Terms and Conditions relating to use of the Site from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
The Site is offered to you by Latvia Tours SIA, whose registered office is at 40, Vene str, Tallinn, Estonia. Please note that all correspondence regarding customer service should be sent to Latvia Tours SIA, Aspazijas bulv 24-10, Riga LV-1050, Latvia.